Terms of Use

The following terms and conditions govern the use of the transactional options of this mobile application. Please read them carefully. The application is made available to you subject to your unconditional acceptance of the terms and conditions of use contained herein. By accepting the terms of use and subsequently carrying out transactions through this system, you agree to be bound by these terms and conditions.

In addition to these terms of use, the conditions of your contract(s) entered into with Industrial Alliance Insurance and Financial Services Inc. ("the Company") apply to information accessed and transmitted and transactions carried out through the application which is also subject to the My Client Space terms of use and to the conditions outlined in the legal notice on the Company’s website. In case of a discrepancy or difference between the present terms and conditions and the terms and conditions of your contract entered into with the Company and/or the My Client Space terms of use and/or the legal notice on the Company’s website concerning the use of the application, the present terms and conditions shall prevail

You acknowledge that the pages you access through the application represent written documents and that clicking or electronically activating the "OK", "Accept" or other similar buttons, in accordance with the instructions appearing on the screen, will have the same legal impact as if you executed and sent printed copies of these pages to the Company.

You acknowledge that from a legal standpoint, the combined use of your access code and password constitutes your signature. You assume the entire responsibility for the confidentiality of your access code and password and are responsible for making sure that they are not revealed under any circumstances.

As the Company is not responsible for checking the real identity or authority of the individuals who use your access code and password, you assume the entire responsibility for all activities and transactions undertaken using your access code and password, even without your consent, and for losses or damages which may arise directly or indirectly there from.

If an unauthorized person learns your access code and password or if any other breach of confidentiality is brought to your attention, you must immediately notify the Web Support, by email.

Personal Information

For the Company questions pertaining to the confidentiality and protection of personal information are of the utmost importance. The Company therefore undertakes to respect the confidentiality of personal information about its clients and, considering current technology, it has taken all reasonable measures to do so.

For your part, you agree to respect the confidential nature of personal information that may be available on the application concerning third parties. You also agree to not disclose to any third parties, without the required authorization, any privileged information (trade secrets, client lists, etc.) or personal information concerning employees, management, suppliers, representatives or other clients of the Company.

Limitation of Responsibility

The application and services offered through the application are provided by the Company on an "as is" basis, as they may be available, with no representation or warranty whatsoever, including, without limitation, the implied warranties of quality, fitness for a purpose and accuracy. The Company offers no guarantee against anything that may interfere with the functions of the application, the services provided through it, or the ability of the application to meet your needs. No advice or information, whether oral or written, obtained from the Company or its authorized representatives is liable to create any warranty.

Moreover, considering the current state of technology, the Company cannot fully guarantee the confidentiality of information transmitted over the Internet or the time taken to transmit the said information.

Accordingly, you acknowledge that the Company, its suppliers and agents under contract with the Company shall not be held responsible for losses or damages which may arise directly or indirectly from a breach of the confidentiality of information transmitted over the Internet or a delay in the transmission of such information to the Company.

Moreover, you acknowledge that the Company shall not in any way be held responsible for losses or damages which may arise directly or indirectly from the use of, or the inability to use, the application and, more specifically, a transaction carried out in accordance with a request made by a person using your access code and password.

Termination

The Company may terminate your access to the application at any time, in whole or in part. The Company shall not in any way be held responsible for losses or damages which may arise directly or indirectly from the termination of your access to the application.

Copyrights and Trademarks

The contents of the application are protected by the copyright legislation in force in Canada and, as the case may be, in other territories. Copying, reproducing, publishing or distributing any of its information, in whole or in part, is strictly forbidden. Users shall be entitled to copy, print or download such information for their own non-commercial personal use. They must then acknowledge the source and make sure that the said information has not been modified in any manner.

The prior written consent of the Company is required for any other use, failing which the Company shall take the appropriate legal action.

The Company and member companies of its Group own the trademarks used on or in connection with the products and services which they provide, whether they be in the form of names, graphs, logos, icons, designs, words, titles, or phrases. These trademarks are protected by Canadian trademark legislation.

Modification of the Application

The Company reserves the right to modify any service provided through the application at any time, with or without notice. It may also be periodically impossible to access one or more of the services provided through the application due to its maintenance, an update or other reasonable cause.

Experience-enhancing technologies used on the application

In order to improve the performance and functionality of the application, we use tools that allow content to be displayed from external platforms. With these tools, not only can hosted content be viewed on external platforms directly from the application, it can also interact with them. If such a tool is installed, site traffic data can be collected for the pages for which the tool is installed, even if visitors don’t use it. Please find below a list of the tools that we use so that content may be displayed from external platforms:

Third-party Monitoring and Surveillance Tools

We employ monitoring and surveillance tools managed by third parties in order to improve the performance and functionality of the application. These tools gather only non-personal information pertaining to your use of the application. However, please note that these tools are designed and maintained by third parties that are not under our control. For this reason, we shall not be held liable for neither the type of information collected by these third parties nor for the manner in which they use and protect it. Please find below the third-party monitoring and surveillance tools that we use:

Applicable Legislation

The use of the application is offered and authorized only in Canada and only to Canadian residents. Its use is governed by the laws of the province of Quebec and is subject to the interpretation of such laws. All disputes or differences arising of the use of the application shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec.

General Provisions

The sole purpose of the titles and sub-titles used in these terms and conditions of use is to facilitate the reading of the said terms and conditions and does not affect their interpretation in any way.

You, your successors and heirs are bound by the present terms and conditions of use.

If any provision of these terms and conditions should be declared invalid or inapplicable, the other terms and conditions shall continue in full force and effect.

Amendment of Terms and Conditions of Use

The Company may amend at any time, with or without notice, the terms and conditions of use applicable to the transactions requested through the application. You are required to consult these terms and conditions regularly. The fact of carrying out transactions through the application means that you accept these terms and conditions of use, as they may have been amended.

Web Support

In the event of a problem or for any additional information, please contact us by email at the following address:

Web Support
Industrial Alliance Insurance and Financial Services Inc.
Email : websupport@ia.ca